About INC SYSTEMS

It is our mission to help our clients discover and understand the impact of technology in order to help them reach greater success.

Making IT Easy

In business since 2004, INC SYSTEMS is a company that understands how to leverage technology, implement solutions to meet the needs of our clients, and exceed their expectations. We do this by taking the time to understand the needs of a particular business or project and recommending specific solutions to reach the goals set forth.

INC SYSTEMS has continually refined the ways we provide service by staying ahead of trends through in-depth research, continued education, and exhaustive testing. This has resulted in reduced system downtime, improved productivity, effective project management, and increased profits for our clients. We know that technology will be driving business decisions even more in the future, so our continued goal is to stay focused on being ahead of the curve so our clients can benefit from our knowledge and experience.

Awards, Accomplishments, and Community Involvement

Strong Community involvement – Owner is a past YMCA Board President and an active Board Member, involved with many community non-profit organizations, speaks at numerous chamber events and local colleges and works closely with the Amyloidosis Foundation.

2019 “On the town” Magazine – Owner featured on the cover for “Portraits of Success” article.

View the featured cover story.

2015, Art of Achievement Award for Small Business by the Flint and Genesee Chamber of Commerce.

View the award certificate.

2011 “Genesee 10 to Watch” – Genesee Regional Chamber of Commerce in partnership with the eTeam

2009 “Best Small Business” for our region of Genesee and Lapeer Counties. MI-SBTDC (Michigan Small Business Technology and Development Center – A Partner Program of the Small Business Administration)

Meet the Leadership Team

President

Aaron Hamp

Chief Technology Officer

Jeremy Howell

Service Manager

Justin Jeffe

Account Manager

Matt Rozen

President

Aaron Hamp

As the founder and president of INC SYSTEMS Aaron plays a pivotal role in setting the company’s vision and ensuring its success. With over two decades of experience in the technology industry, Aaron’s journey began with a willingness to tackle any technological challenge thrown his way. From configuring servers to setting up home automation systems, his persistence and commitment to learning have been the driving forces behind the company’s evolution. Today, Aaron focuses on outside sales, financial oversight, and fostering a culture that attracts top talent, thus contributing significantly to the company’s growth and prosperity.

Aaron’s expertise lies in his adaptability and problem-solving skills. While he humbly shies away from labeling himself as an expert, his willingness to help and relentless pursuit of knowledge have propelled INC SYSTEMS forward. Through continuous learning via podcasts, conferences, and peer group engagements, Aaron ensures that both he and the company remain at the forefront of technological advancements.

Guided by the golden rule, Aaron’s philosophy centers on treating others with the same respect and kindness he desires. When faced with challenges, his approach involves gathering all pertinent information, asking probing questions, and allowing himself time to deliberate before making decisions. This thoughtful methodology not only ensures sound decision-making but also reflects his commitment to integrity and fairness.

For Aaron, work isn’t just a duty—it’s a passion. He seamlessly integrates his personal and professional life, finding joy in every endeavor. Whether it’s adding personal days to business trips or immersing himself in his favorite hobby, Aaron embodies the notion that a fulfilling life is one where work and leisure harmoniously coexist.

Aside from his knack for technology, Aaron possesses a talent for humor, often delighting colleagues with puns and witty remarks. In his office, amidst a collection of scientific paraphernalia, sits an acrylic Periodic Table of Elements—a testament to his love for science and discovery.

At INC SYSTEMS, Aaron’s passion for learning and teaching extends beyond the office walls. He fosters a culture characterized by fun, compassion, and fulfillment. Not only does he lead by example within the company, but he also actively engages in community service, emphasizing the importance of giving back and making a positive impact.

Aaron’s leadership at INC SYSTEMS is defined by his unwavering commitment to growth, both personally and professionally. With a blend of expertise, compassion, and humor, he not only propels the company forward but also inspires those around him to reach new heights.

Chief Technology Officer

Jeremy Howell

As the Chief Technology Officer of INC SYSTEMS, Jeremy plays a vital role in ensuring the company’s technological infrastructure is not only robust but also aligned with the needs of its clients. With 18 years of experience within the company, Jeremy’s expertise spans networking, M365 management, and data analytics. His approach to skill development is hands-on, rooted in experimentation and practical application, ensuring that every solution proposed to clients has been thoroughly tested and validated.

Jeremy’s work philosophy is grounded in the principle of learning from mistakes. He believes that challenges and setbacks provide invaluable opportunities for growth and improvement. His approach to problem-solving combines thorough research with persistence, fostering a culture of continuous improvement within the organization.

Despite his dedication to his work, Jeremy understands the importance of maintaining a healthy work-life balance. Supported by his fiancé, he finds solace in activities outside of work, allowing himself time to recharge and gain fresh perspectives that often lead to innovative solutions to work-related challenges.

Jeremy’s talents extend beyond the realm of technology—he possesses an uncanny ability to guess song titles or artists spanning several decades. Additionally, his office features unexpected items like lightsabers, adding a touch of whimsy to his workspace.

Jeremy thrives on the challenges inherent in his role, finding fulfillment in the dynamic and ever-changing nature of the technology sector. He views his colleagues not just as coworkers but as family, prioritizing their well-being and the success of the team above all else.

Jeremy’s dedication, expertise, and commitment to his team and clients make him an nvaluable asset to INC SYSTEMS. With a blend of technical prowess and a passion for continuous improvement, he ensures that the company remains at the forefront of technological innovation while fostering a culture of collaboration and support.

Service Manager

Justin Jeffe

As the Service Manager and Project Manager at INC SYSTEMS, Justin plays a pivotal role in ensuring the smooth operation of daily activities and the successful execution of projects. His dedication to providing his team with the tools and support they need fosters an environment of collaboration and success. With a focus on daily operations and people management, Justin’s leadership is characterized by trust, open communication, and a commitment to continuous improvement.

Driven by Simon Sinek’s philosophy that “people don’t buy what you do; they buy why you do it,” Justin approaches his work with a deep sense of purpose and authenticity. He believes in leading by example, drawing on his extensive managerial experience and a willingness to seek guidance from others when faced with challenges. Balancing work and personal life, Justin cherishes moments with his family and values the company’s commitment to fostering a supportive, family-friendly culture.

Beyond his managerial duties, Justin brings a touch of humor and lightheartedness to the workplace. From his failed attempts at staying awake past 10 pm to his unconventional choice of self-defense—a jumbo, belt-fed Nerf gun—Justin’s quirky personality adds vibrancy to the office environment. Outside of work, he enjoys spending quality time with his family and indulging in his hobby of collecting bourbon.

What Justin enjoys most about working at INC SYSTEMS is the genuine care for both employees and customers. He describes the company culture as a “Managed Services Mullet”—professional up front, with a fun and happy atmosphere behind the scenes. Beyond his official job description, Justin actively contributes to maintaining a positive and upbeat morale within the team, emphasizing his role as a supportive resource rather than just a manager.

Justin’s leadership at INC SYSTEMS is defined by his unwavering commitment to his team’s success, a dedication to fostering a supportive work environment, and a genuine passion for serving both employees and customers alike. With a blend of professionalism and lightheartedness, Justin ensures that the company remains not only a leader in managed services but also a place where employees feel valued and empowered to thrive.

Account Manager

Matt Rozen

As the sole account manager at INC SYSTEMS, Matt plays a crucial role in fostering strong relationships with clients. His dedication to creating exceptional client experiences through regular communication and personal interaction sets the tone for the company’s success. With expertise in communication and team building, Matt ensures that both clients and the internal team feel supported and uplifted, driving positive outcomes with a genuine smile.

Driven by a genuine desire to please others, Matt’s work philosophy revolves around ensuring the happiness of both staff and clients. He approaches challenges with proactive communication, tackling obstacles head-on to find swift resolutions. To maintain a healthy work-life balance, Matt prioritizes family and relies on effective calendar management.

While Matt describes himself as an average guy with no standout skills, his office isn’t without its surprises. A Nerf gun stands ready for weekly office battles, injecting a sense of fun and camaraderie into the workspace. Outside of the office, Matt enjoys relaxing boat rides and spending quality time with family and friends on the water, along with exercising and the occasional round of golf.

Matt finds immense satisfaction in the excellent work environment cultivated at INC SYSTEMS, where the company’s mission of prioritizing people over technology is deeply ingrained. He describes the company culture as fun, hardworking, and positive, a reflection of the values instilled by founder Aaron Hamp. Beyond his official duties, Matt contributes to the team by recognizing and addressing the needs and happiness of his colleagues, fostering engagement and open communication.

Matt’s role as Account Manager goes beyond managing client accounts; he serves as a beacon of positivity and support within the company. With a focus on genuine connection and proactive problem-solving, Matt embodies the values of INC SYSTEMS, ensuring both clients and staff feel valued and empowered in their interactions.

Chief Happiness Officer

Rollo

Chief Happiness Officer

Rollo

Rollo is our beloved Chief Happiness Officer at INC SYSTEMS. With a wagging tail and an infectious zest for life, Rollo’s primary mission is to boost team morale and spread joy around the office. Whether it’s greeting clients with a friendly bark or lounging in the sun while keeping an eye on things, Rollo ensures that every day is a little brighter. His favorite activities include belly rubs, chasing tennis balls, and reminding us all to take a break and enjoy the moment.

At the end of the day, Rollo’s role is simple but essential: to keep our spirits high and make sure there’s always a smile (and maybe a treat) for everyone!

Our Process

1. Assess:
Conduct a thorough assessment of your current IT landscape and needs.

2. Plan:
Develop a strategic plan that aligns with your organization objectives.

3. Implement:
Guide the implementation of technology solutions that meet your needs.

4. Optimize:
Continuously refine and optimize your IT operations for long-term success.

What Our Clients Say
About INC SYSTEMS

Dr. Emily S.

“Keep up the great work!”

“We can always count on INC SYSTEMS to keep our systems running and to address any issues that do occur in a very timely manner. We look forward to a long working relationship with INC SYSTEMS and have recommended you to all of our dental colleagues and fellow small business owners. Keep up the great work!”

Dr. Emily S.
DDS
Local Dentist

Dr. Mark K

“They provide our peace of mind”

“INC is our 1st phone call when we have any computer problems and we are treated like their first priority. They provide our peace of mind.”

Dr. Mark K.
DDS
Local Dentist

Christopher W.

“Extremely knowledgeable technicians”

“The staff at INC SYSTEMS is always helpful and friendly. This includes the extremely knowledgeable technicians as well as the great office and administrative staff. We feel valued as clients of INC SYSTEMS and know that we can call on them at any time for nearly any technology-related issues we may have.”

Christopher W.
Technology Coordinator
Non-Profit Health Organization

Chad C.

“Always responsive to our needs”

“We have been working with INC SYSTEMS since 2007 and have been extremely satisfied with their performance. They are always responsive to our needs, even on weekends and evenings, and we’ve come to trust them to manage all of our computers and network issues. They are a great partner for our organization.”

Chad C.
President
Charter Bus Organization

Tauzzari R.

“We have been able to work more efficiently”

“After just a few short months of working with the team from I.N.C. we have been able to work more efficiently and our IT infrastructure is the least of our worries. Their team was able to explain things to our staff in a simple way that was easy to follow and easy to understand. Every issue is handled quickly and they always follow up to see how things are progressing. Over the past few months, their staff has blended in with ours and feel like they are a part of our team.”

Tauzzari R.
CEO
Local Non-Profit Organization

Alba G.

“One of the best decisions we’ve ever made”

“One of the best decisions we’ve ever made was switching our IT support to INC SYSTEMS in 2018. In this day and age, I have to say, there is absolutely no comparison with their customer service to others. They are ‘Top Notch’ and a class of their own. All contact I’ve had with staff and IT support has been pleasant and thorough. Everyone is wise in what they do, quick to respond, and just get things done! The professionalism, patience, and care we receive while handling IT issues, matters more than they’ll ever know. I so appreciate when presented with future possibilities or needs in our technology, we are educated in a timely manner with no pressure to act. Thank you for servicing our technology needs with excellent follow up, and thank you for actually caring about our people and our company.”

Alba G.
Controller
Construction Company

David S.

“The staff that has been put together at INC SYSTEMS is second to none”

“Our organization has partnered with INC SYSTEMS since 2009. In that time, they have supported our IT and Telephone services. The staff that has been put together at INC SYSTEMS is second to none both in their knowledge and customer service. They are always on top of any issues that may arise. As they have grown over the years, there has never been a drop off in their commitment to all their customers no matter how much time passes. Aaron and his people are also champions of the Non-Profit sector which falls in line with the mission of our organization. Thank you all for your continued commitment and for the talent that you possess which keeps us up and running. I would highly recommend INC SYSTEMS to any organization, new or old, that needs a professional and skilled team to help with their needs. “

David S.
Executive Director
Non-Profit

Dawn B.

“Their customer service is one of the best we have experienced”

“INC SYSTEMS has been the solution we were searching for to help with all our IT needs. They handle all of our service call needs, as well as monitoring, repairing and planning for future IT needs. They are an all-encompassing solution that is proving to be very valuable for our company. They are responsive, helpful, friendly, and work hard until the problem is resolved. Their customer service is one of the best we have experienced as a company. I highly recommend to anyone who is looking for IT assistance and solutions.”

Dawn B.
Office Manager
Non-Profit

Mark R.

“The only question we have is what took us so long to find them.”

“Over the years our company has operated on a network which has evolved from basic PC’s connected to a simple and unprotected server. Our internet service was a separate issue. We have been serviced by 4 different IT suppliers/consultants with various degrees of stress while waiting for servicing or replacements. In 2018 we met with INC SYSTEMS on a recommendation from one of our associates. After the initial meeting we discussed it amongst our staff and decided to take a chance on them. It has turned out to be a great move. They came in and made the changes and adjustments they had recommended, included our internet security painlessly and without any downtime. They suggested updates and replacements on a schedule that worked for us. It has been smooth sailing ever since. Whenever we have an issue, which is not very often, we submit a ticket and the issue is fixed in a timely, seamless matter. Not only do they keep our servers and PCs working smoothly they deal with our internet service provider as well. The only question we have is what took us so long to find them.”

Mark R.
Vice President
Real Estate Service

Jessica S.

“INC SYSTEMS is the gold standard when it comes to quality assurance”

“With INC SYSTEMS, I can trust that I am getting the best quality products and services. They are always on top of the latest trends and technologies and never settle for mediocrity. Their customer service is second to none, always replying quickly and professionally. In short, INC SYSTEMS is the gold standard when it comes to quality assurance – they really do set the bar high!”

Jessica S.
Sales Manager
Distribution Firm

INC SYSTEMS

Technology Done Different

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