Managed IT Services

In today’s fast-paced business environment, IT is the backbone that supports and drives your operations.

Our Total IT Plan
Comprehensive IT Services for Your Business

Our Total IT Plan is designed to fully replace the core functions of an internal IT department. We provide everything your business needs to stay secure, operational, and productive—without the overhead of managing your own IT staff. From user security to resolving complex technical issues, we handle it all. The below descriptions provide just a glimpse of what our plans include—our services are comprehensive and can be designed to meet the unique needs of your business.

Device and
User Security Tools

Our focus is on keeping your systems and users protected from the latest threats and vulnerabilities. We implement industry-leading security solutions and monitor your network continuously.

Remote Monitoring and Management solution for all computers
Comprehensive antivirus and endpoint detection and response (EDR)
Email filtering and anti-phishing tools to protect against harmful emails
Cloud backup solution to protect data in Microsoft 365 or Google Workspace
Regular patch management and software updates to minimize vulnerabilities

Helpdesk /
Tier 1 Support

We provide support for day-to-day IT issues, ensuring your team stays productive with minimal downtime.

Phone, remote and onsite support for covered users and equipment
Troubleshooting for user devices, applications, and software issues
User onboarding and offboarding along with managing permissions
Password resets and user authentication support including MFA
Fast response times for common IT concerns, reducing interruptions to work

Escalation /
Tier 2/3 Support

For more complex technical challenges, our experienced technical team is ready to resolve issues quickly and efficiently.

Advanced troubleshooting for network, server, and infrastructure issues
Support for escalated cases that require deep technical expertise
Configuration and management of advanced IT systems and networks
Disaster recovery planning and business continuity support
Proactive monitoring and maintenance of critical systems to prevent downtime

Want to know more? Request an evaluation.

Don’t need a Total IT solution? Try one of our customized packages below

Co-Managed IT Solutions

Partnering with Your Internal IT Team

For businesses with an internal IT employee or team, our co-managed IT solution is the perfect way to enhance and support your current IT capabilities. We provide robust Device and User Security Tools to keep your systems and users safe, while you can choose to supplement your internal resources with our Helpdesk or Escalation services. This flexible approach allows your in-house IT staff to focus on strategic initiatives while we handle everyday support or more complex technical challenges. By partnering with us, you get the best of both worlds—maintaining control over your IT environment while gaining access to expert support where you need it most.

Proactive Care

Focused Security and Preventative Maintenance

Our Proactive Care plan is ideal for businesses that want to prioritize security and maintenance while keeping control of user-related support costs. This plan includes our Device and User Security Tools, along with proactive monitoring and support of these tools and basic maintenance of network devices. We ensure that your systems remain secure and operational with minimal downtime, but any user requests, moves, adds, changes, or reactive issues will be billed on an hourly basis. This solution is perfect for businesses that want to maintain a stable, secure IT environment while only paying for additional services when they’re needed.

Grand Blanc MI, Managed Service Provider

Managed IT Service: Benefits

Cost Efficiency

Reduce operational costs and avoid the expense of in-house IT staff.

Improved Uptime

Minimize downtime with proactive maintenance and fast issue resolution.

Focus on Core Business

Free up your team to focus on strategic growth areas by outsourcing IT management.

Scalability

Easily scale your IT resources up or down as your business needs change.

Expertise and Experience

Access to a team of IT experts with wide-ranging specialties and industry experience.

Partner with Us for IT Excellence

Embrace the future of your organization with our Managed Services. Contact us today to discover how we can help you streamline your IT operations, secure your data, and drive your organization forward. Let’s build a technology-driven future together.

What Our Clients Say
About INC SYSTEMS

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Dr. Emily S.

“Keep up the great work!”

“We can always count on INC SYSTEMS to keep our systems running and to address any issues that do occur in a very timely manner. We look forward to a long working relationship with INC SYSTEMS and have recommended you to all of our dental colleagues and fellow small business owners. Keep up the great work!”

Dr. Emily S.
DDS
Local Dentist

Dr. Mark K

“They provide our peace of mind”

“INC is our 1st phone call when we have any computer problems and we are treated like their first priority. They provide our peace of mind.”

Dr. Mark K.
DDS
Local Dentist

Christopher W.

“Extremely knowledgeable technicians”

“The staff at INC SYSTEMS is always helpful and friendly. This includes the extremely knowledgeable technicians as well as the great office and administrative staff. We feel valued as clients of INC SYSTEMS and know that we can call on them at any time for nearly any technology-related issues we may have.”

Christopher W.
Technology Coordinator
Non-Profit Health Organization

Chad C.

“Always responsive to our needs”

“We have been working with INC SYSTEMS since 2007 and have been extremely satisfied with their performance. They are always responsive to our needs, even on weekends and evenings, and we’ve come to trust them to manage all of our computers and network issues. They are a great partner for our organization.”

Chad C.
President
Charter Bus Organization

Tauzzari R.

“We have been able to work more efficiently”

“After just a few short months of working with the team from I.N.C. we have been able to work more efficiently and our IT infrastructure is the least of our worries. Their team was able to explain things to our staff in a simple way that was easy to follow and easy to understand. Every issue is handled quickly and they always follow up to see how things are progressing. Over the past few months, their staff has blended in with ours and feel like they are a part of our team.”

Tauzzari R.
CEO
Local Non-Profit Organization

Alba G.

“One of the best decisions we’ve ever made”

“One of the best decisions we’ve ever made was switching our IT support to INC SYSTEMS in 2018. In this day and age, I have to say, there is absolutely no comparison with their customer service to others. They are ‘Top Notch’ and a class of their own. All contact I’ve had with staff and IT support has been pleasant and thorough. Everyone is wise in what they do, quick to respond, and just get things done! The professionalism, patience, and care we receive while handling IT issues, matters more than they’ll ever know. I so appreciate when presented with future possibilities or needs in our technology, we are educated in a timely manner with no pressure to act. Thank you for servicing our technology needs with excellent follow up, and thank you for actually caring about our people and our company.”

Alba G.
Controller
Construction Company

David S.

“The staff that has been put together at INC SYSTEMS is second to none”

“Our organization has partnered with INC SYSTEMS since 2009. In that time, they have supported our IT and Telephone services. The staff that has been put together at INC SYSTEMS is second to none both in their knowledge and customer service. They are always on top of any issues that may arise. As they have grown over the years, there has never been a drop off in their commitment to all their customers no matter how much time passes. Aaron and his people are also champions of the Non-Profit sector which falls in line with the mission of our organization. Thank you all for your continued commitment and for the talent that you possess which keeps us up and running. I would highly recommend INC SYSTEMS to any organization, new or old, that needs a professional and skilled team to help with their needs. “

David S.
Executive Director
Non-Profit

Dawn B.

“Their customer service is one of the best we have experienced”

“INC SYSTEMS has been the solution we were searching for to help with all our IT needs. They handle all of our service call needs, as well as monitoring, repairing and planning for future IT needs. They are an all-encompassing solution that is proving to be very valuable for our company. They are responsive, helpful, friendly, and work hard until the problem is resolved. Their customer service is one of the best we have experienced as a company. I highly recommend to anyone who is looking for IT assistance and solutions.”

Dawn B.
Office Manager
Non-Profit

Mark R.

“The only question we have is what took us so long to find them.”

“Over the years our company has operated on a network which has evolved from basic PC’s connected to a simple and unprotected server. Our internet service was a separate issue. We have been serviced by 4 different IT suppliers/consultants with various degrees of stress while waiting for servicing or replacements. In 2018 we met with INC SYSTEMS on a recommendation from one of our associates. After the initial meeting we discussed it amongst our staff and decided to take a chance on them. It has turned out to be a great move. They came in and made the changes and adjustments they had recommended, included our internet security painlessly and without any downtime. They suggested updates and replacements on a schedule that worked for us. It has been smooth sailing ever since. Whenever we have an issue, which is not very often, we submit a ticket and the issue is fixed in a timely, seamless matter. Not only do they keep our servers and PCs working smoothly they deal with our internet service provider as well. The only question we have is what took us so long to find them.”

Mark R.
Vice President
Real Estate Service

Jessica S.

“INC SYSTEMS is the gold standard when it comes to quality assurance”

“With INC SYSTEMS, I can trust that I am getting the best quality products and services. They are always on top of the latest trends and technologies and never settle for mediocrity. Their customer service is second to none, always replying quickly and professionally. In short, INC SYSTEMS is the gold standard when it comes to quality assurance – they really do set the bar high!”

Jessica S.
Sales Manager
Distribution Firm