INC Systems Privacy Policy
SMS / Text Messaging
Effective Date: 8/1/2026
1. SMS Program Description
INC Systems offers text messaging as a support channel for existing managed services clients. Clients text our support number to view photos of error messages, hardware, or equipment. Our technicians reply with troubleshooting information, ticket numbers, and status.
We only respond. INC Systems does not send the first message, and does not send marketing, promotional, or unsolicited text messages of any kind.
2. How We Obtain Your Number and Consent
You join the program by texting our support number at 810.213.8802. Sending us that message is your consent for us to reply by text about your request. No form or signup is required. You are not required to use text messaging; you may reach us by phone, email, or the client portal instead.
3. Types of Messages You May Receive
All messages relate directly to a support request you initiated. Examples include:
- Responses to the issue you reported
- Requests for clarifying details, asset tags, or additional photos
Please do not send passwords, multi-factor authentication codes, payment card numbers, or protected health information by text. Text messaging is not encrypted. If we need sensitive information, we will direct you to a secure method.
4. Message Frequency
Message frequency varies and depends on how often you contact us. You may receive several messages in a thread while an issue is being worked. We do not send recurring or scheduled messages.
5. Message and Data Rates
Standard message and data rates may apply depending on your carrier and plan. INC Systems does not charge for text messages and is not responsible for charges from your carrier.
Message delivery is not guaranteed and carriers are not liable for delayed or undelivered messages. Do not use text messaging to report an outage or emergency. Call 810-213-2100 for urgent issues.
6. Opt-Out Instructions
Reply STOP to any message at any time. You may also call 810-213-2100 or email info@inc-systems.com. We honor plain-language requests such as “stop texting me,” “unsubscribe,” “cancel,” or “quit,” and capitalization and punctuation do not matter.
We will send one confirmation message and then no further texts. Opting out does not affect your service agreement or any open ticket. To resume, reply START or text us again.
7. How We Use Your Information
We use your mobile number, message content, and any attachments only to respond to your request, document the service ticket, and maintain records of your consent and any opt-out. We do not use this information for marketing, advertising, or profiling, and we do not add it to any contact list.
Message content is retained as part of the service ticket record. Consent and opt-out records are retained for at least six months after an opt-out.
8. PII and Data Sharing
No mobile information collected through the INC Systems text messaging program will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent records are never shared with third parties.
9. Data Security
We use appropriate technical, administrative, and physical safeguards to protect this information from unauthorized access, loss, misuse, or disclosure. Access is limited to authorized INC Systems personnel involved in supporting your account.
10. Your Rights
Depending on your location, you may have the right to access the personal data we hold about you, request corrections, request deletion, or opt out of text messaging at any time. To exercise these rights, contact info@inc-systems.com or 810-213-2100. Some records may be retained to meet legal, contractual, or wireless industry compliance obligations.
11. Help and Customer Support
Reply HELP to any message, call 810-213-2100, or email info@inc-systems.com.
INC Systems
9400 S. Saginaw Rd., Suite A
Grand Blanc, MI 48439
12. Changes to This Policy
We may update this section. Changes will be posted here with an updated effective date.
